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• How to Insert an SD Card into Your Camera

  

  Many smart security cameras support local storage using a microSD card. This allows you to save recordings directly on the device without a subscription. Follow the steps below to properly insert and activate your SD card.1️⃣ Prepare Your SD CardBefore inserting the card:Choose a microSD card Class 10 or aboveMake sure it is formatted to FAT32 or exFATTurn off the camera if possible before inserting the card2️⃣ Find the SD Card SlotThe exact slot location depends on your camera model. Try checking these possible positions:Back of the camera — visible and easy to accessUnder the lens — rotate the lens upward/downward to reveal the slotBehind a rubber cover — remove the flap for dust/water-resistant modelsUnder the motorized lens module — gently push the lens up if no slot is visible from outsideIf you’re unsure, refer to your model’s quick start guide.3️⃣ Insert the SD Card CorrectlyAlign the metal contacts facing inwardPush the card in until you feel a soft clickIf a rubber cover exists, close it securely after insertion4️⃣ Verify It in the AppAfter powering on the camera:Open the Osaio appEnter Camera SettingsGo to Local Storage under Storage SettingsConfirm the SD card status is showing Storage normalIf not detected:Remove and reinsert the cardTry formatting the card directly in the appTipsInsert/remove the SD card when the camera is off to avoid data lossIf the card isn’t recognized, formatting it on a computer may helpFor continuous recording, we recommend 64GB–128GB capacity cards

• Set Up Your Smart Plug Using the Osaio App

  

  This article explains how to connect your smart plug to the Osaio app quickly and smoothly.Applicable Product: Smart Plug (Compatible with the Osaio App)Before You StartPrepare the following to ensure a smooth setup:The latest version of the Osaio appIf prompted, allow permissions such as Bluetooth and Location access — these help improve pairing success.The smart plug powered on and within Wi-Fi rangeStep 1: Open the Osaio AppGo to the Device tab in the bottom menu.Step 2: Select “Plug”Choose Plug from the list of device categories.Step 3: Add a New DeviceTap Add Device to begin the setup process.Step 4: Choose Your Plug ModelSelect the model from Electrical that matches your product.Step 5: Put the Smart Plug into Pairing ModePress and hold the power button on the plug for about 5 secondsRelease when the indicator light begins flashing as shown in the appStep 6: Connect to Wi-FiSelect your 2.4GHz Wi-Fi network (Wi-Fi band support varies by model — some support 2.4GHz only, while others support both 2.4GHz & 5GHz. For details, please refer to your product manual or the Help Center.)Enter your Wi-Fi password → Tap OKStep 7: Finish SetupThe app will search for and connect to your Smart Plug automatically. Once connected:Rename your plugAssign it to a room for easier control✨ Setup complete! You can now control your Smart Plug anytime, anywhere from the Osaio App.

• Understanding the Indicator Light on Your Smart Camera

  

  The indicator light on your smart camera provides valuable information about its current status. By understanding the light's colour and blinking pattern, you can easily diagnose whether everything is working properly or if there’s an issue.Indicator Light ColoursYour smart device's indicator light can show two colours: red and green.Note: For GC2 and GC3 models, the light is red and white, not red and green.The blinking speed can be either fast (twice per second) or slow (once per second). The light may also stay solid (not blinking), which usually means a stable connection — or an abnormal state, depending on the colour.🔴 When the Indicator Light Shows RedSlow BlinkingA slow blinking red light means your smart device is ready to connect to Wi-Fi.👉 What to do: Place the device on a stable surface, away from strong lights or reflections. Hold the QR code from your phone 10–20 cm in front of the camera lens and move it slowly until the camera scans it. Fast BlinkingA fast blinking red light indicates the device is upgrading its firmware.👉 What to do: Wait for the firmware upgrade to complete (3-5 minutes). Ensure both the power and network signal are stable. Do not disconnect power or the internet during this process. Solid Red (Not Blinking)A solid red light means the device is in an abnormal state, likely due to a power issue.👉 What to do: Replace the power adapter and USB cable. Avoid using fast-charging or high-power plugs. If the issue persists, contact customer support. 🟢 When the Indicator Light Shows GreenSlow BlinkingA slow blinking green light means the device cannot find a Wi-Fi signal and is unable to connect.👉 What to do: Make sure your Wi-Fi is 2.4GHz. Ensure your Wi-Fi name uses only letters and numbers (no special symbols). If still not working, try connecting via your mobile hotspot. Fast BlinkingA fast blinking green light indicates the device cannot connect to the server.👉 What to do: Check if your router network is functioning properly. Ensure no firewall or restrictions are blocking the connection. Avoid using public Wi-Fi that requires additional authentication. Solid Green (Not Blinking)A solid green light means the device has successfully connected to Wi-Fi.👉 What to do: The device is now ready to use for monitoring. Note: If the device shows offline in the app even though the light is solid green, it may be due to an unstable network or voltage. Try unplugging the device for 10-15 seconds and plugging it back in. 🔴🟢 When the Indicator Light Alternates Between Red and GreenThe meaning of alternating red and green lights can vary depending on your device's firmware version:Firmware 4.4.x and Above Fast alternating red & green (brief, then stops): Incorrect Wi-Fi password. Slow alternating red & green: The Wi-Fi module may be damaged. Green slow blinking only: Device does not support 5GHz Wi-Fi, please switch to 2.4GHz. Firmware Below 4.4.x Slow alternating red & green: Incorrect Wi-Fi password. Green slow blinking only: Connected to 5GHz Wi-Fi by mistake. Switch to 2.4GH...

• Learn About the Osaio App — What You Need to Set Up Your Camera

  

  The Osaio App is the essential companion for setting up, managing, and monitoring your smart cameras. Before you begin, make sure your mobile device and system meet the minimum requirements listed below.About the Osaio AppThe Osaio App allows you to easily connect your camera, view live video, receive motion alerts, and adjust device settings—all from one place.It offers a user-friendly interface and supports multiple languages, making it convenient for users worldwide.Supported Mobile SystemsAndroid: Version 7.0 and above(For Huawei HarmonyOS, versions below 5.0 are supported — HarmonyOS 5.0 and higher are not yet compatible.)iOS: Version 11.0 and above (for both iPhone and iPad)⚠️ Tip: Please ensure your device’s system is up to date for the best connection and app performance.Supported LanguagesThe Osaio App currently supports multiple interface languages, including:English, Chinese, French, Japanese, Spanish, Italian, and Polish.You can change the app language from your mobile device’s system settings.Key FeaturesEasy camera setup via QR code or Wi-Fi connectionLive view and playback of your recordingsMotion detection alerts to keep you informedCloud and local storage management for video clipsTwo-way audio and device sharing options for familiesDownload the Osaio AppYou can download the Osaio App from the App Store (iOS) or Google Play Store (Android) by searching for “Osaio”.

• Set Up Your Smart Camera Using QR Code Mode on Osaio App

  

  To get started, download the Osaio App from the App Store and follow the steps below to connect your camera quickly and smoothly.Step 1: Download and Sign InDownload the Osaio App from the App Store.Create an account or log in to your existing Osaio account.Step 2: Start the Camera SetupConnect your phone to a 2.4GHz Wi-Fi network (Wi-Fi band support varies by model; some support 2.4GHz only, while others support both 2.4GHz and 5GHz. For details, please refer to the product manual or the Help Center).Open the Osaio App, then tap “Add Device.”Select your camera model from the list.Choose “QR Code Mode” from the available setup options.Step 3: Put Your Camera in Pairing ModeWhen your camera’s indicator light starts flashing red slowly, tap “Red Light Flashing” in the app to confirm.Step 4: Connect to Wi-FiSelect your Wi-Fi network, enter your Wi-Fi password, and tap Next.Step 5: Scan the QR CodeA QR code will appear on your mobile device screen.Hold your phone in front of the camera lens so it can scan the code.Once the QR code is successfully scanned, the indicator light on the smart camera will turn to a solid (non-blinking) green light to show it’s connecting.Step 6: Complete the ConnectionOnce the QR code is successfully scanned, the smart camera will play a voice prompt.When the indicator light on the smart camera turns into a solid (non-blinking) green light, it means the camera has successfully connected to the app.After the setup is complete, the app will ask you to name your camera — choose any name you like.

• Setting Up Your Camera Using Hotspot Mode

  

  If your camera can’t connect using the QR code method, don’t worry — Hotspot Mode offers a simple alternative to complete the setup. Follow the steps below to connect your camera quickly and successfully through the Osaio App.Note, this way only works for mode that does not support bluetooth connection.Step 1: Prepare Your DeviceMake sure your mobile device is connected to a 2.4GHz Wi-Fi network.Open the Osaio App and tap Add Device to begin setup.Step 2: Select Your Camera ModelChoose your camera model from the list.Step 3: Choose Hotspot ModeFrom the setup options, select Hotspot Mode to continue.Step 4: Put the Camera into Hotspot ModeWhen your camera’s indicator light starts flashing red slowly, tap Red Light Flashing in the app to confirm.Step 5: Connect to Your Wi-FiSelect the Wi-Fi network your mobile device is connected to.Enter the correct Wi-Fi password, then tap Go to Connect.Step 6: Connect to the Camera’s HotspotOn your phone, open Wi-Fi settings and connect to your camera’s hotspot network — it’ll look like SecurityCam_xxx.After connecting, return to the Osaio App to continue.Step 7: Wait for Successful ConnectionThe camera’s indicator light will turn white, showing that setup is complete.Step 8: Name Your CameraOnce the connection succeeds, the app will prompt you to name your camera.Choose something meaningful — like “Living Room” or “Front Door.”

• Fast Blinking Green Indicator Light: Camera Cannot Connect to the Server

  

  If your camera’s green indicator light is blinking rapidly, it means the camera is unable to connect to the server.Note: For GC2 and GC3 models, the light is red and white, not red and green.This is usually related to network or router restrictions. Please check the following items one by one.Check Your Internet ConnectionMake sure your internet is working properly.Use another phone or device connected to the same Wi-FiConfirm you can browse websites or use apps normallyIf the network itself is unstable or offline, the camera won’t be able to connect.Check Router RestrictionsSome router settings may block smart devices from accessing the internet.Please confirm:Firewall or security blocking features are disabled (or allow the camera through)AP isolation, device isolation, or similar restrictions are turned offMAC address filtering is not enabledAny of these settings may prevent the camera from reaching the server.Avoid Public or Restricted Wi-Fi NetworksMake sure the camera is connected to a private home Wi-Fi network.The camera does not support:Public Wi-Fi networksHotel, office, or school Wi-FiCaptive portals that require a web login pageThese networks often block server connections and will cause setup or connection failures.If the issue continues after checking all items above, try restarting your router and camera, then reconnect the device in the app.

• Why Smart Device Disconnects Even When Wi-Fi Signal Looks Strong

  

  Sometimes your device shows full Wi-Fi bars, yet it still disconnects, goes offline, or keeps failing to connect. Strong signal doesn’t always mean a stable network. Below are the most common reasons—and how to fix them.1. The Device Is on the Wrong Frequency BandSome smart devices only support 2.4GHz Wi-Fi. Even if the signal appears strong, connecting through the wrong band or an automatically switched band can cause frequent dropouts.What to checkWi-Fi name ends with “_5G”Router has Band Steering or 802.11k/v/r enabled (these features switch devices automatically)Recommended fixRename the networks into two separate SSIDs:Home-2.4GHome-5GThen reconnect the device to the 2.4GHz network.2. Mesh or Multi-Router Systems Switch the Device Between NodesMesh systems improve overall coverage but may cause smart devices to jump between nodes, leading to unstable connections.What to doTurn off smart roaming or auto node switchingConnect the device to a fixed node (usually the main router)3. DHCP Lease Time Is Too ShortA short DHCP lease means your router keeps reassigning the device’s IP address, which can cause repeated offline events.Recommended settingDHCP Lease Time: 1440 minutes (24 hours) or longerThis helps maintain a stable connection.4. Router Security Settings Blocking the DeviceSome router protections may unintentionally block smart devices—even if the signal is full.Make sure the following are turned offSSID hidingAP isolationMAC address filteringGuest networkParental controlsAnti-intrusion / anti-piggybacking toolsAny one of these features can interrupt device communication.5. Wi-Fi Channel InterferenceHigh-density environments（apartments, office buildings）often experience overlapping channels. A strong signal doesn’t help if interference is heavy.Recommended settingsUse channel 1, 6, or 11Set bandwidth to 20MHz (40MHz increases interference)6. Router Overload or Performance IssuesIf your router is handling too many devices, it may drop connections randomly—even with strong Wi-Fi bars.Suggested stepsRestart your router once a weekRemove unused devices from the networkKeep the router in a cool, ventilated area7. Outdated Firmware or App VersionFirmware updates often address stability issues, and outdated versions can cause random offline behavior.Check in the Osaio appDevice firmware versionApp versionMake sure both are up to date. If you’ve tried everything above and your connection is still unstable, feel free to contact our support team—we’ll help you review your network setup more closely.

• Cannot Find Your Exact Camera Model in the Device List?

  

  If you’re setting up your camera and can’t locate the exact model name in the Osaio App — don’t panic! This is actually quite common.Why This HappensSome camera models have different names in the app than what is printed on your product packaging or shown in online listings.For example:GP10 — name shown on the box or store pageP10 — model name displayed in the appThis difference is simply due to internal naming conventions. It does not affect setup, performance, or compatibility.What You Should DoDuring setup:Select the closest matching model name shown in the appFor a GP10 camera, choose P10 in the device selection listOnce connected, the device will work normally like any other camera.Need Help Choosing the Right Model?If you’re unsure which one to select:Contact our support teamShare a photo of your camera or packagingWe’ll help you confirm the correct model quickly so you can get connected without hassle.

• Camera Fails to Detect Motion or Sends False Alerts

  

  If your camera doesn’t detect people, packages, or motion in time, or if it frequently sends false alerts for still objects such as vehicles, plants, or reflections, the issue is often related to detection settings, camera placement, or environmental conditions. Follow the guide below to identify the cause and improve detection accuracy.Troubleshooting Steps1. Check Motion Detection and Notification SettingsOpen the camera settings in the app.Ensure Motion Detection and Notifications are both enabled.Adjust detection sensitivity to a higher level if motion is not being captured promptly.Tip: Start from “High” and fine-tune according to your environment to avoid too many alerts.2. Review Detection Zone and Camera PlacementMake sure the detection zone covers the area where movement occurs.Avoid placing the camera too high or at extreme angles — optimal height is around 6.5–7 ft (2 m).Ensure there are no reflective surfaces (glass, mirrors, bright walls) in the detection area, which may confuse motion analysis.3. Consider Lighting and Movement TypeSudden changes in light (e.g., car headlights, sunlight reflections) may trigger false alerts.Slow-moving or partially hidden objects may not be detected — ensure the scene is well lit and the target is fully visible.4. Restart the Camera and ReconnectPower cycle your camera by unplugging it for 30 seconds, then reconnect.If issues persist, try removing and re-adding the device in the app to refresh the connection and configuration.5. Update FirmwareCheck for the latest firmware version in the app’s camera settings.Updating firmware helps improve AI detection accuracy and reduces false alerts.Still Having Trouble?If you’ve adjusted the settings and the issue remains, please send a short video clip showing the detection problem along with your device model number to our technical support team. We’ll help analyze the detection performance and offer further guidance.

• What If My Camera Won’t Reset?

  

  If your camera does not respond when pressing the reset button, try the following:✔ Use a 5V1A or 5V2A power adapter to ensure stable power✔ Press and hold the reset button again for at least 5 seconds✔ Confirm the indicator light or voice prompt appearsIf the camera still does not reset, please contact our customer support team for further assistance — the device may require additional diagnostics.

• SD Card Capacity Display Smaller Than Actual — Possible Causes and Solutions

  

  Why Does My SD Card Show Less Storage in the App?If the SD card capacity shown in the Osaio app appears significantly smaller than the actual capacity of your card (for example, a 128 GB card showing only 0.28 GB or a few gigabytes), don’t worry — this doesn’t necessarily mean your SD card is damaged. The issue is often related to how the card is partitioned or formatted.Why This HappensSome smart cameras are designed to recognize only the first partition on an SD card.If your SD card contains multiple partitions, the camera will read only the first one and ignore the rest — making the displayed capacity seem smaller than expected.This typically occurs when the SD card was previously used in other devices (such as phones, dashcams, or computers) that created additional partitions.How to Fix ItTo make your camera read the full SD card capacity, try one of the following solutions:Merge all partitions into one.Insert the SD card into a computer using an SD card reader.Open a disk management tool (for example, Disk Management on Windows or Disk Utility on macOS).Delete all existing partitions and create one single full-size partition.Expand the first partition.If you prefer not to delete data, adjust the first partition’s size so it covers the entire available space.Once you’ve adjusted or reformatted the partitions, insert the SD card back into your smart camera and format it again within the app to ensure compatibility.Recommended PracticesAlways format your SD card in the Osaio app before using it.Use FAT32 or exFAT file systems for the best stability.Avoid SD cards that have been formatted by other devices without reformatting them for Osaio.

• GW20 Outdoor Battery Camera – Product Overview

  

  The GW20 is a low-power outdoor security camera designed for long-lasting protection in all weather conditions. With a high-resolution image, smart detection, and flexible power options, it’s ideal for monitoring outdoor areas such as entrances, gardens, garages, or yards.Key Features at a Glance📷 4MP Ultra-Clear Video (2560 × 1440)Capture sharp, detailed footage day and night.📡 Dual-Band Wi-Fi (2.4GHz & 5GHz)More stable connections and faster data transmission.🌙 Smart Dual-Light Night VisionInfrared night vision (up to 8 m)Full-color night vision with white lightAutomatically switches modes based on lighting and motion🚨 Motion & AI Human DetectionPIR sensor + AI human detection reduce false alerts and ensure accurate notifications.🔊 Two-Way AudioBuilt-in microphone and speaker let you listen and talk in real time via the OSAIO App.☔ IP65 Weatherproof DesignBuilt to withstand rain, dust, and outdoor conditions.🔋 Long Battery Life + Solar Support4000mAh rechargeable batteryOptional solar panel for extended, worry-free operationDesigned for Outdoor ReliabilityThe GW20 features a durable housing with UV-resistant and flame-retardant materials. Whether it’s rain, dust, or temperature changes, the camera keeps working reliably outdoors.Operating temperature: -20°C to 50°CStorage temperature: -30°C to 70°CSmart Detection & AlertsGW20 combines PIR motion detection with AI human recognition to focus on what truly matters.PIR detection range: up to 8 meters, 120° fieldAdjustable sensitivity: Low / Medium / HighInstant push notifications in the appOptional sound alarm when motion is detectedAutomatic white light activation for clearer night alertsFlexible Storage OptionsYou can choose how your videos are stored:microSD Card (local storage) – records even without internetCloud Storage (AWS)Enjoy 14‑day free trial on any cloud storage planVideo playback is available directly in the app.Battery & Power ManagementDesigned for low power consumption and long standby time:Standby time: up to 180 daysTypical use: around 85 days (50 wake-ups/day, 15s each)Supports solar panel chargingUltra-low standby current for maximum efficiencyEasy Setup & Daily UsePairing methods: Bluetooth or QR code (Bluetooth prioritized)Live view: Image loads in ~3 secondsMulti-user viewing: Up to 3 users online simultaneouslyOTA firmware updates: Supported via appCompatible with:Android 5.0 or lateriOS 10.0 or laterApp: OSAIOWhat’s in the BoxGW20 Outdoor Battery Camera (with solar panel)Type-C USB charging cableMounting screw kitUser manualWho Is GW20 For?GW20 is a great choice if you want:A wire-free outdoor cameraLong battery life with optional solar chargingAccurate human detection and fewer false alertsReliable performance in outdoor environments

• WS01 Indoor Camera — Product Overview & Key Features

  

  The WS01 Indoor Camera is a compact, smart home security device designed for everyday peace of mind. With Full HD clarity, two-way talk, motion alerts, and flexible storage options, you can easily monitor what matters most — anytime, anywhere.Key Highlights1080P Full HD video with clear details2.4GHz Wi-Fi for stable wireless connectivityInfrared night vision up to 8–10 metersMotion and sound detection with instant alertsAI Human / Vehicle / Package / Pet detection (requires paid AI service)Two-way audio for real-time communicationmicroSD card (up to 128GB) and Cloud storage supportBluetooth pairing for faster setupWorks with Alexa & Google Home (H.264)Product DesignSleek card-style indoor cameraColor: WhiteDurable ABS + PC materialNon-waterproof (indoor use only)Camera & Image QualityFeatureDetailsResolution1080P (1920 × 1080)SensorSC2331, 2MP CMOSViewing Angle88° (Diagonal) / 73° (Horizontal) / 40° (Vertical)IR Night Vision850nm LEDs × 6, up to 10mVideo FormatMP4 (H.264)Frame Rate15fps (Day/Night)Night vision switches automatically with smart algorithmAudioBuilt-in microphone & speakerEcho cancellation supportedTwo-way talkAudio format: G.711Smart Detection CapabilitiesDetection TypeStatusMotion Detection✔️ Built-inSound Detection✔️ Built-inHuman / Face / Vehicle / Animal / Package✔️ Enabled with AI subscriptionCrying Detection❌ Not supportedAuto Motion Tracking❌ Not supported☁ Storage OptionsYou can choose the storage method that fits your needs:Storage TypeEvent RecordingContinuous RecordingInternet NeededmicroSD Card (max 128GB)✔️ Yes✔️ Yes❌ NoCloud Subscription✔️ YesDepends on plan✔️ YesStorage management: Automatic overwriting or event-only storage availableApp & CompatibilityApp: OSAIOAndroid 5.0+ / iOS 10.0+ supportedLive view, recording, playback, snapshots, alerts, formatting SD cardOTA firmware upgrades availableUp to 4 devices simultaneously online for live viewingSupported voice assistants: Amazon Alexa / Google HomePower & ConnectivityFeatureDetailsPowerUSB Type-C, 5V 1AWi-Fi2.4GHz, 802.11 b/g/nBluetooth PairingSupportedQR Code PairingSupportedAP ModeNot supportedStatus Indicator GuideStatusLED BehaviorReady for setupRed slow blinkConnecting to Wi-FiWhite slow blinkConnecting to serverWhite fast blinkOnline (connected)White solidWrong Wi-Fi passwordRed/White fast alternatingWi-Fi module errorRed/White slow alternatingWhat’s IncludedWS01 CameraUSB Cable (2m)Power AdapterUser Manual (EN/DE/FR/IT/ES/NL/PL)Mounting adhesiveOperating ConditionsWorking temperature: –20°C ~ 50°CStorage temperature: –20°C ~ 70°CHumidity: < 95% (non-condensing)⚠ Helpful TipsThis is an indoor-only camera (not waterproof)For the best performance, use a Class 10 microSD cardPair on a 2.4GHz Wi-Fi networkIf you have any issues during setup or use, our Help Center is always here to assist you!

• How to Cancel Your Subscription

  

  You can cancel your camera's cloud subscription at any time using either of the two methods below.Option 1: Cancel from Camera Settings Go to Camera Settings. Select Subscription. Select Cancel Subscription. Option 2: Cancel from Account Settings Go to Account. Select Subscription. Select the device. Select Cancel Subscription. What Happens After You CancelOnce canceled, your current plan will remain active until the end of the current billing cycle. It will not renew, and cloud features (such as cloud video recording and event history) will no longer be available after the plan expires.ResubscribingIf you'd like to use cloud services again in the future, you can resubscribe anytime using either method above. When resubscribing, you'll be able to choose a plan that fits your needs. For more information on managing your subscription, see How to Check Your Subscription Status and How to Manage Your Subscription Plan.

• Understanding Cloud Service and Subscriptions

  

  Cloud Service is an optional subscription that enhances your camera’s capabilities by enabling cloud-based video storage and smart features. It allows important event recordings to be securely stored online, so you can review them later even if the device is offline, reset, or damaged.Many users assume that purchasing a cloud plan automatically enables it for all devices under their account. In fact, cloud service works on a per-device basis and must be correctly linked to both your account and a specific camera to function properly. This article explains what cloud service does, how it works, and answers common questions about subscriptions and device binding.What Is Cloud Service?Cloud Service is a subscription-based feature that allows your camera to store event videos securely in the cloud and unlock advanced smart functions. It ensures your recordings are safely backed up and accessible even if the device is reset, damaged, or lost.Before using Cloud Service, it’s important to understand one key concept:Cloud subscriptions do not automatically apply to all devices under your account.Each cloud plan must be associated with a specific device to take effect.This article explains what Cloud Service does, how subscriptions work, and why cloud features may appear missing in some situations.What Does Cloud Service Do?With an active cloud subscription, your device can access cloud-based features such as:Cloud storage for event recordingsPlayback of historical event videosIntelligent event detection and filtering (depending on the device and plan)Secure off-device backup to prevent data lossIf no cloud subscription is active, the camera can still be used for live view and basic monitoring, but cloud recordings and related features will not be available.How Cloud Subscriptions Work (Account vs. Device)Cloud Service is purchased under an account, but activated on a specific device.For a cloud subscription to work correctly, all of the following conditions must be met:The subscription is purchased under the correct accountThe subscription is bound to a specific deviceThe device remains linked to that accountIf the device is removed, reset, or bound to another account, the cloud service will no longer appear active for that device—even if the subscription has not expired.This design prevents cloud plans from being unintentionally shared across multiple devices.Common QuestionsHow do I cancel my cloud subscription?You can cancel the subscription through the app store where the purchase was made.For step-by-step instructions, please refer to another Help Center article: How to Cancel a Cloud Subscription.After canceling, can I still use cloud features?Yes. Cloud features remain available until the end of the current billing period.Once the plan expires, cloud recording and playback will stop, while basic device functions remain unaffected.Why did my cloud subscription disappear after I unbound the device?This is normal behavior.Cloud subscriptions are tied to a specific device. When a device is unbound...

• How to Check Your Subscription Status

  

  You can view your current subscription details at any time using either of the two methods below. Option 1: Check from Camera Settings Go to Camera Settings. Select Subscription. Option 2: Check from Account Settings Go to Account. Select Subscription. Select the device. What You Can See and Do Once you've subscribed to a plan, this page will show you the information of your subscription and plan: Subscription status – whether your plan is currently active Plan name – the specific plan you're subscribed to Expiration date – when your current billing cycle ends From this page, you can also: Cancel Subscription – turn off auto-renewal for your current plan Upgrade Subscription – switch to a higher-tier plan for additional features or storage   For more information on managing your subscription, see How to Cancel Your Subscription and How to Manage Your Subscription Plan.            

• How Do I Cancel My Cloud Subscription If I No Longer Use the App or Camera?

  

  If you’ve stopped using your GNCC SMART camera or the Osaio app, you may want to cancel your existing cloud subscription to avoid future charges. Here’s how to make sure everything is properly handled.Step 1: Check Your Subscription StatusBefore canceling, it’s important to confirm whether your cloud plan is still active.You can contact our online chat support and ask them to check your current subscription status. This helps ensure that no active plan is overlooked.Step 2: Prepare the Required InformationIf a cloud service plan is still active and you wish to cancel it, please provide the following details to our customer support team:The email address used for the subscriptionThe device (camera) currently linked to the subscriptionProviding accurate details helps our team process your cancellation quickly and correctly.Step 3: Contact Customer SupportOnce you have the required information, reach out to our support team through the Osaio app or our official support channels.Our team will guide you through the cancellation process and confirm when the subscription has been successfully canceled.Cancellation RulesFor detailed information on how cancellations and refunds work, please refer to:📄 Cloud Service Cancellation & Refund Policy

• Register a New Osaio Account to Connect Your Devices

  

  Creating an Osaio account is the first step to unlocking all the features of your smart devices. The setup only takes a few minutes — follow the steps below to get started!Step 1: Open the Sign-Up PageOn the Osaio app’s login screen, you’ll see two options: Sign In and Sign Up.Tap Sign Up to begin creating your new account.⚠️ Tip: Make sure you tap Sign Up, not Sign In — the latter is only for users who already have an existing account.Step 2: Enter Your Email AddressEnter a valid email address carefully — this will be your login ID and where you’ll receive important emails.✅ Double-check for typos (for example, make sure you type .com instead of .con).Tap Next to continue.Step 3: Create a Secure PasswordSet a strong password that’s at least 8 characters long, including a mix of: Uppercase and lowercase letters Numbers Symbols (for extra security) Enter the password twice, then tap Confirm.Step 4: Verify Your EmailA verification code will be sent to the email you provided. Open your inbox and copy the code. Return to the Osaio app and enter the code in the verification field. Once confirmed, your account will be activated.Step 5: Complete Your Profile (Optional)After verification, you can personalize your account by adding a display name, profile photo, or other details.You can always update this later under Account Settings.🎉 That’s it! You’ve successfully created your Osaio account. You can now: Add your cameras or devices Customize notifications Explore all the smart features Osaio offers Frequently Asked Questions❓ Can I skip registration and ask Osaio to create an account for me?No. For privacy and data security reasons, only you can create and manage your account. Our team cannot create accounts on behalf of users.❓ Can I change my registered email later?Currently, the email address used during registration cannot be changed. If you want to use a new email, please create a new account with that address.❓ I forgot my password and didn’t receive the reset code. Can you reset it for me?No. For security reasons, only the account owner can reset the password through the registered email.If you’re not receiving the reset code, please check your Spam/Junk folder or follow the steps in our guide: Didn’t Receive the Verification Code? Here’s What to Do

• Forgot password? Reset your Osaio account password

  

  Forgetting your password happens — but don’t worry! You can easily reset your password directly in the Osaio App in just a few steps.🔄 Resetting Your Password Open the Osaio App. On the login page, tap “Forgot Password.” Enter the email address linked to your Osaio account. Check your inbox and ente the Verification code in the email. Set a new password and confirm to complete the reset. 🔑 Tips for a Secure Password Use at least 8 characters, including both letters and numbers. Avoid using obvious words or personal details. Keep your password private and do not share it with others. If you don’t see the reset email right away, check your Spam or Junk folder — sometimes the message can land there by mistake.If you still don’t receive the code after several attempts, please refer to our detailed guide:👉 Didn’t Receive the Verification Code? Here’s What to Do

• How to Change Osaio Account Password

  

  You can easily update your Osaio account password through the app if you know your current one.Changing your password regularly helps keep your account secure and protected from unauthorized access.Change Your Password in the Osaio AppTo update your password:1️⃣ Open the Osaio App and go to Account Settings.2️⃣ Select Account Management.3️⃣ Tap Change Password.4️⃣ Enter your current password, then set and confirm your new one.🔑 Tips: Use at least 8 characters, combining letters and numbers. Avoid using common words or repeating old passwords. Regular password updates strengthen your account security. If you’re not receiving the verification code while managing your password, please refer to this article for detailed troubleshooting:👉 Didn’t Receive the Verification Code? Here’s What to Do

• Do I Need a Cloud Subscription to Use My Camera?

  

  No, a cloud subscription is not required to use your camera — but it depends on what you mean by "use." If you're referring to the camera as a whole, then no, you can still use your camera without a subscription. Core features remain available for free; only subscription-based features will be unavailable. However, if you're looking for a specific feature such as video playback, then yes, a cloud subscription (or a compatible SD card) is required to access it. In short, whether you need a cloud subscription comes down to your specific needs and how you use your camera.What You Can Do Without a SubscriptionWithout a cloud subscription, you can:View your camera's live stream at any timeReceive motion or event detection alertsView snapshot previews attached to alert notificationsWhat You Can't Do Without a SubscriptionWithout a cloud subscription, detected events are not recorded or saved to the cloud, which means you won't be able to play back video footage. This is the most common reason users are unable to find recordings after receiving an alert.To access video playback, your footage needs to be stored somewhere — either locally on an SD card or in the cloud.How to Enable Video PlaybackThere are two ways to enable video playback:SD Card (Local Storage): Insert a compatible SD card into your camera. Footage will be saved locally and can be played back directly in the app. Check your camera's product page to confirm whether your model supports SD card storage.Cloud Subscription: Subscribe to a cloud plan to have footage automatically saved to the cloud, accessible from anywhere at any time.If your camera model does not support an SD card, a cloud subscription is the only way to enable video playback.

• How to Turn Notification On or Off

  

  You can easily manage Notification based on your needs. If you prefer fewer notifications or no notifications, you can custom it or disable it at any time. Below is the way to control this feature directly from the Osaio app.StepsOpen the Osaio app and go to your camera’s SettingsFind SnoozeToggle the switch to enable or disable, or custom the notifications📌 This method affects both sound and motion detection notifications. If you ever want alerts again, you can return to the settings and toggle them back on.Choosing the setup that fits your daily life helps you enjoy peace of mind—without unnecessary interruptions.

• How to Share Your Camera with Someone Else

  

  Want a family member or housemate to keep an eye on things too? You can share access to any of your cameras directly from the Osaio app — no extra hardware needed. Before You StartCheck these two things before sharing:Both accounts must be registered in the same country. If you signed up with a UK account, the person you're sharing with also needs a UK Osaio account. Sharing across different country registrations isn't supported.Each camera can be shared with up to 3 people. This is to make sure live footage stays smooth for everyone watching — too many simultaneous viewers can cause buffering or delays. How to Share Your CameraOn the sharer's side:Open the Osaio app and go to the live view of the camera you want to share.Tap the share icon in the top-right corner of the screen.Enter the Osaio account (email address) of the person you want to share with.Tap Share to send the invitation.On the recipient's side:Open the Osaio app and go to the Messages section.Find the sharing invitation and tap Accept.Once accepted, the camera will appear in the recipient's device list and they can start viewing straight away. What Shared Users Can and Can't DoSharing gives someone meaningful access to your camera — but not the ability to change anything. Here's what that looks like in practice: Account ownerShared userWatch live footage✓✓View event clips & recordings✓✓Pan and tilt (PTZ cameras)✓✓Receive detection alerts✓✓View camera info page✓✓ (view only)Change camera settings✓✗Modify subscription or plan✓✗Add or remove shared users✓✗Rename or delete the device✓✗Shared users can watch, control the view, and receive alerts — but can't change anything. All settings, subscription management, and device administration stay with the account that owns the camera. Managing Shared AccessTo see who has access to a camera or to remove a shared user, go to the device's Settings page in the app. From there you can view your current share list and revoke access at any time. Removing a user takes effect immediately — the camera will disappear from their device list. Common QuestionsThe person I want to share with doesn't have an Osaio account. They'll need to create one first. Direct them to download the Osaio app and register — it's free. Make sure they register in the same country as you.I've already shared with 3 people and want to add another. You'll need to remove one of the existing shared users before adding someone new. Each camera supports a maximum of 3 shared users at a time.The recipient can't find the invitation. Ask them to check the Messages section in the Osaio app — invitations don't appear as push notifications on all devices. If it's still not showing, try resending the invitation from your side.Can a shared user share the camera further with someone else? No. Only the camera owner can send sharing invitations. Applies to: All Osaio-connected cameras · Article ID: APP-SHARE-001

• Why You Might Not Receive a Camera Sharing Invitation in the Osaio App

  

  The camera sharing feature in the Osaio App lets family members or friends view the same camera from different accounts.If you’re not receiving a sharing invitation, the issue is usually related to one of the following reasons:🌍 1. Account Regions Don’t MatchSharing invitations can only be delivered between accounts registered in the same region.If one account is registered in the United States and the other in Europe, for example, the invitation will not be received.📧 2. Incorrect Email AddressIf the inviter entered your email address incorrectly, the invitation will not be sent to your account.Make sure the inviter uses the exact email address linked to your Osaio account — including the domain (such as “.com”).Example: alex.smith@gmail.com is not the same as alex.smith@outlook.com.📱 3. Outdated App VersionIf either user is running an older version of the Osaio App, it may not support the latest sharing features.Invitations can fail to send or appear delayed.🌐 4. Unstable Network ConnectionA weak or unstable internet connection can block or delay invitations.Both users need a stable network to send and receive sharing requests successfully.💬 5. Missed the Invitation in MessagesSometimes the invitation is sent correctly but goes unnoticed.Check the “Messages” section in the Osaio App — pending invitations may be waiting for your approval there.SummaryIf you don’t receive a camera sharing invitation, it’s usually due to region mismatch, incorrect email, app version issues, or network instability.Once those are resolved, invitations will appear smoothly in your app’s Messages section.

• What Is Infrared Light (IR-LED) and How Does It Work?

  

  Infrared light (IR-LED) is a built-in, invisible light source used by the camera to enable night vision in dark environments.When the surrounding light level drops, the camera automatically activates the infrared light so it can capture clear images in black and white, even when there is no visible light at all.Although infrared light is invisible to the human eye, you may notice a faint red glow coming from the camera lens at night. This is normal and indicates that the IR night vision is working properly.Key Features of Infrared LightInfrared light is not visible like regular lightingIt enables black-and-white night visionIt does not illuminate the environmentIt activates automatically in low-light conditionsIt can turn on even before the camera is set upInfrared light allows the camera to monitor your space discreetly without disturbing people or pets with visible light.

• Reset vs. Restart vs. Factory Reset

  

  Not all reset actions are the same. Here’s how to quickly understand the three most common options for fixing issues with your smart camera:🔁 Restart (Reboot)What it does: Simply turns the camera off and on againWhat is kept: All settings, Wi-Fi information, and account binding remain unchangedWhen to use it:The camera temporarily goes offlineThe live view appears stuckThe camera responds slowlyThis is the easiest and quickest way to resolve minor glitches.🔄 Reset Device (Using the Reset Button)What it does: Removes Wi-Fi network information and unlinks the camera from the account currently logged inCamera automatically enters pairing mode after resetWhen to use it:You changed your Wi-Fi name or passwordYou want to pair the camera with a new phone/accountYou are giving the camera to a new ownerThis is a deeper reset than a restart — similar to starting fresh with network connection.♻️ Factory Reset (Triggered in the App)What it does: Returns all camera settings to the factory defaultsThe camera remains linked to your account (not suitable when transferring device ownership)When to use it:You want to restore default configurationsFeatures are misconfigured and causing issuesTroubleshooting abnormal behaviorGreat for resolving software settings errors without losing device ownership.🏁 Quick SummaryRestart = Refresh the cameraReset Device = Unpair and reconfigure Wi-FiFactory Reset = Restore original settings but keep the account binding

• Where Is the Reset Button Located?

  

  The reset button placement varies by camera model. Here’s where you might find it:📍 Common Reset Button LocationsBack or bottom of the cameraNext to the SD card slotNear the power portUnder a rubber flap for dust/water protectionA small pinhole that requires a paperclip or reset pinIf you are unable to locate the button, please refer to the product manual or the Help Center for your specific model.

• How to Reset Your Camera

  

  Resetting your camera can help resolve issues such as Wi-Fi connection failures, setup errors, or the camera not responding.Before you startReset methods may vary by camera model. The steps below describe a general reset process. For model-specific instructions (such as button location, press duration, or indicator behavior), please refer to the product user manual that came with your camera or the Help Center for your specific model.General reset steps1️⃣ Make sure the camera is powered on.2️⃣ Press and hold the Reset button for about 3–5 seconds.3️⃣ Release the button when you hear a voice prompt or see the indicator light start flashing.4️⃣ The camera will restart and automatically enter pairing mode.Once the reset is complete, open the Osaio App and follow the in-app instructions to reconnect your camera.

• Infrared Light vs Spotlight: What’s the Difference?

  

  Both infrared light and the spotlight are designed to improve visibility at night, but they work in very different ways.Key Differences at a GlanceFeatureInfrared Light (IR-LED)Spotlight (White Light)VisibilityInvisible (faint red glow)Visible white lightImage ModeBlack & white night visionFull-color night visionIlluminates AreaNoYesWhen It WorksAutomatically in the darkAfter setup, during motion or alarmsControlled ByLight sensorApp settings / detection rulesWhich One Is Better?Neither is “better” — they serve different purposes:Infrared light is ideal for discreet, always-on monitoringSpotlight is best when you want color detail, visibility, or deterrenceUnderstanding the difference helps you know why your camera behaves differently at night and how to configure it to match your needs.

• Why Does My Camera Say “Wi-Fi Password Error” Even When the Password Is Correct?

  

  When setting up your device in the Osaio app, you may hear a voice prompt saying “Wi-Fi password incorrect” or see a message that it can’t find the Wi-Fi network, even though both your network name and password are correct. This issue is usually caused by a weak or unstable Wi-Fi signal, not an incorrect password.Learn why your device connected through the Osaio app may report a Wi-Fi password error even when credentials are correct, and how to fix it by setting up near the router for a stronger connection.The Signal Might Be Too Weak for Initial SetupDuring setup, your device relies on a strong and stable Wi-Fi signal to complete the pairing process.If the signal is weak or the router is too far away, the device may fail to connect properly and mistakenly report a password error.Try Setting Up Near the RouterTo ensure a smooth and stable setup:1️⃣ Move your device close to your Wi-Fi router — ideally within 1–2 meters.2️⃣ Open the Osaio app and start the pairing process.3️⃣ Wait until the device successfully connects to the network.4️⃣ Once setup is complete and the device shows as online in the app, move it back to the preferred location.This process helps the device establish a strong initial connection before being placed farther away.Double-Check Your Network ConditionsIf you still experience connection problems:Ensure your phone is connected to the same 2.4GHz Wi-Fi network.Check that the Wi-Fi signal in your desired device location is stable. Weak or fluctuating signals can cause setup or streaming interruptions.Quick RecapEven when your Wi-Fi name and password are correct, a “Wi-Fi password error” usually points to a signal strength issue.Set up your device close to the router, complete the connection, and then move it to where you want it.